LeadServer (Banquet Captain)
Windsor Meade Pinnacle Living

Posted February 27, 2019

Employment Type Full-Time/Part-Time

Compensation Depends upon Skills and Experience

Company Windsor Meade Pinnacle Living

Location 3900 Windsor Hall Drive
Williamsburg, VA 23188



Since its creation in 1948, Pinnacle Living, formerly known as Virginia United Methodist Homes, Inc., has grown from a single community serving seniors to seven communities spread across The Commonwealth. Our new name, Pinnacle Living, reflects our mission of enriching life’s journey for those who seek independence, combined with a secure plan for the future. Our team members are dedicated to creating communities where age does not define the person. Whether in our residents’ houses or apartments, assisted living, memory support residences or in levels of living requiring more assistance, we focus on autonomy and self-direction. Our values are centered on six key words: Culture, Stewardship, Partnership, Diversity, Hospitality and Quality. These words are the framework for everything we do. 

If you possess strong professional skills and a desire to serve others by promoting our mission of enriching life’s journey, we invite you to continue with this job application. 

Pinnacle Living is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, age, national origin, ancestry, citizenship, disability, or veteran status.
We recognize and respect the amount of time you are about to invest by applying to this open position. If you complete this job application, you will be kept informed via email status updates (and text messages, if you opt in) throughout the evaluation process.

By continuing with this job application, you will be asked to answer job-specific questions. Please note that the questions contained in this job posting are our sole intellectual property.

Upon receipt of your responses, we will evaluate your submission. If selected for a personal interview, you will receive an email/text with scheduling instructions.

Thank You,
The Hiring Manager

SPECIAL NOTE: If you do not receive a confirmation e-mail within minutes of your job application submission, please check your email bulk or spam folders.

Are you looking to gain experience or expand your knowledge in fine dining?  WindsorMeade is looking for LEAD SERVERS with a passion and commitment to creating exceptional dining experiences for our residents.  We are not your typical retirement community, from our elegant and formal private dining venues to the intimate and relaxed Bistro Café WindsorMeade dining team serves an unsurpassed variety of meal choices to enhance the resident’s lives. You will gain knowledge of meal preparation using the freshest ingredients the season has to offer, be able to recommend rave-worthy entrees, side dishes and desserts, while utilizing your winning personality to provide an exceptional dining experience for our residents and guests.  WindsorMeade offers its team members an exceptional work environment, competitive pay, comprehensive benefits, Perfect Attendance Bonus, Referral Bonus, generous tuition reimbursement, and access to on-site amenities.  

This position ensures guest dining experiences are supreme.  Follow all appropriate policies and procedure while constantly striving to improve all standards of operation. Assist as needed with preparation and/or presentation of food items. Assists as needed in utility work.  Responsible for Resident satisfaction!  Residents should never leave the Healthcare, Assisted Living, Bistro or Main Dining Room unhappy.  Part of the  job is to recognize that there is a problem before it’s too late.  If a problem arises that you, as a manager, cannot resolve, contact the Dining Room Manager immediately.  You are responsible for the people in the Bistro, Main Dining Room, Catering, Assisted Living and Healthcare Dining from the time that they enter until they leave.  This includes the quality of what you serve - make sure you serve quality food and beverages in a quality atmosphere of caring employees.  The Dining Services department is based on that premise.

The ideal candidate for this position has knowledge of dining room procedures (presentation, service, busing, customer relations, and sanitation) and basic food preparation. He or she maintains excellent sanitary practices, has outstanding interpersonal skills, and has a genuine interest in serving the elderly and disabled.

  • Responsible for taking customer orders, making certain to account for residents, staff and guests properly to include cash transactions. Proper cash handling and cash drawer reconciliation is essential. Monitor all money handling, ensuring that proper cash, credit card and POS procedures are followed.
  • Motivates others to do their best and says and does things to let staff know they are valued and their work is important. Pitches in to assist staff with duties as needed. Makes self available to staff and keeps staff informed. Provides staff with frequent performance feedback, both positive and constructive. Establishes and communicates clear expectations and deadlines.
  • Manages employees with direction to ensure quality and proper time management. Maintain high standards of morale and personal appearance of all staff. Responsible for presentation of staff and ambiance. Check all servers' side work to ensure proper completion of work. To ensure that stations have their correct mise-en-place. Employee's time at work must be monitored and limited, and poor attendance and performance documented.
  • Oversee proper set up of dining and service areas. Ensure table appointments, including flower arrangements, are impeccable and that tables are set correctly.
  • Deal with guest complaints and comments. Follow-up as needed.
  • Reports equipment malfunctions, injuries, and accidents to the supervisor
  • Service of food and drink to residents in proper “fine dining” fashion.
  • Provide Server duties for catering functions and in the Main Dining Room, and Bistro as needed.
  • Responsible for cleanliness, sanitation and restocking of all dishes, glassware, silverware, pots/pans, trays, and other utensils used in the food service program.
  • Assist in all aspects of service to the residents, receiving direction from the Dining Room Supervisor and Dining Room Manager
  • Provide Server duties for Healthcare and Assisted Living as needed.

  • High school diploma or GED required
  • Knowledge of dining room procedures, presentation, service, busing, customer relations and sanitation. Knowledge of basic food production. Experience in working with older adults. Knowledge of Helath Department Regulations as they pertain to cleaning, food storage, preparation and service.
  • Attention to detail, multi-tasking skills, and a get-it-done work ethic a must
  • Able to follow spoken and written instructions in English
  • Knowledge of general sanitary and safety practices
  • Able to work a variable and flexible schedule
  • Genuine desire to work with the elderly
  • An up-beat and engaging personality
  • Able to lift and carry up to 50 pounds, push, pull, bend, kneel, and stand as needed
  • Capable of working in a fast paced environment.

  • Disability Insurance
  • Education Assistance
  • Medical Insurance
  • Life Insurance
  • Paid Accrued Leave
  • Retirement Benefits
  • Dental Insurance